Need a hand?
Help with accounts, notifications, workouts, social features and optional Android Health Connect.
Contact support
Include your device model, operating system and version, DROP app version and a brief description of what happened. Do not send passwords or sensitive medical information.
Email DROP supportQuick help
Check that DROP notifications are enabled in your device settings, confirm your Active Hours and Quiet Days, and make sure Rest Mode is not active. On Android, battery restrictions can delay notifications; on iPhone, Focus settings may affect when alerts are shown.
Open DROP Settings and review Health Connect permissions. DROP can only use the data types you allow. You can also manage access directly in Android Health Connect settings. The current iPhone version does not connect to Apple Health.
DROP displays an estimate rather than a precise measurement. Workout duration, effort, device position and individual physiology can all change actual expenditure.
On iPhone, DROP uses Sign in with Apple. On Android, DROP uses Google Sign-In. Use the same platform account when restoring an existing DROP profile on that platform.
Delete it from DROP Settings or use the public account-deletion page if you no longer have the app.
You can have different challenges open with the same friend, but the same format cannot be pending or active twice at the same time.
Stop exercising. Seek medical help where appropriate and do not resume until it is safe. Review the full safety guidance.